Returns & Exchanges

At Northern Monk, we want you to be fully satisfied with your order, but due to the perishable nature of our products, we can only accept returns on non-perishable merchandise or damaged goods. Please contact our support team within 14 days of delivery to initiate a resolution for any issues with your purchase.

1

Contact Support

Email our customer service team with your order number and a brief explanation of why you wish to return the item or report a fault.

2

Provide Evidence

For damaged or incorrect items, please attach clear photographs of the packaging and product so we can expedite your claim with our couriers.

3

Secure Packaging

If a return is approved for non-perishable gear, ensure the items are unused and placed back in their original packaging to prevent damage during transit.

4

Receive Refund or Replacement

Once your return is inspected at our brewery, we will process a full refund to your original payment method or dispatch a replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing